Shipping
Domestic Delivery:
All our orders within New Zealand are sent with tracking by NZ Post. Our delivery charges are $8 per order, for orders under $200 and FREE SHIPPING for orders over $200. The delivery time is 3-7 working days for main centres and 7-10 working days for smaller centres and rural delivery.
Our delivery charge includes packaging, delivery and tracking. Please provide a daytime delivery address and phone number where someone will be available to receive and sign for your delivery.
Please note: we do not deliver to PO Boxes.
International Delivery:
We ship internationally using New Zealand Post International Economy Courier, which has a Track and Trace facility for security. Please note that we cannot ship internationally or nationally to a PO Box.
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Australia
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Flat rate of $30
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10 working days approx
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Rest of the world
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Flat rate of $55
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10-14 working days
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For purchases outside of New Zealand, Robyn Mathieson is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.
Made to measure
Please contact us to request a made to measure order. Made to measure orders are subject to the availability of fabrics.
Returns
How to make a return:
If you are not satisfied with your purchase or if it is the wrong size please email us at contact@robynmathieson.co.nz within 7 days from the date of purchase to arrange a refund or exchange. Once we can have confirmed your return, we will respond by email with a delivery address for the return.
Please send this back to the address we provide in that confirmation email along with the enclosed return/exchange form within 14 days of the purchase. We recommend you use a track and trace service, as we do not hold responsibility for the garment until it is returned to us.
The item must be sent back to Robyn Mathieson within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but Robyn Mathieson will cover the cost of returning the exchanged item if we can fulfil the exchange request.
Exchange Policy
Returned items must be, unworn and in original condition with tags attached. Robyn Mathieson Design reserves the right to provide a refund or exchange if these are not met. Refunds and exchanges will be processed within 7 days of receiving the returned item.
Please note that there are no refunds or exchanges on sale items or clearance store stock.
Payment:
We charge New Zealand Dollars for all orders. Our RRP within New Zealand includes New Zealand Goods and Services Tax (GST). This is not included in International Orders.
Payment can be made by credit card (Mastercard and Visa). All credit card payments are processed through DPS. DPS is an electronic payment service that enables businesses to safely and securely accept and process customer payments by credit card through a website. If you are not comfortable with this please feel free to contact us by email or telephone to place an order.
Order fulfilment:
Orders are processed Monday to Friday (excluding public holidays). Availability of product is not guaranteed. If you have ordered a garment or footwear that is not available or that is delayed, we will let you know by email or telephone and you will have the option of an exchange, credit or receiving a refund.
Clearance and Sale Goods
We do not offer an exchange or Refund on Clearance or on Sale goods, please consider this with your purchase.
Sizing
Please check out our size guide to help chose what size to order. We also describe the fit in our fit guide. Classic, Relaxed, Or Oversized.
We make every effort to accurately represent and display our garments and footwear on this website. We suggest that if you have any questions regarding garments please contact us before you finalise your purchase and make payment.
Privacy
We only collect personal information from you that is necessary to process and fulfil your order, and to contact you if necessary. We will not pass on any of your personal information or email address to a third party without your permission.
Use of site:
Use of this website constitutes your acceptance of our terms and conditions.This website if provided for use of Robyn Mathieson Design Ltd customers only. All contents on this website including images, designs and photographs, written and other materials are the sole property of Robyn Mathieson Design Ltd. Your may not download, reproduce, modify, or otherwise use any of the content of this website without the agreement and written consent of Robyn Mathieson Design Ltd.
Questions or comments?
If you have any questions or comments regarding these terms and conditions please contact us by email contact@robynmathieson.co.nz
